You may request a refund under the following circumstances:
To initiate a refund request, please follow these steps:
-Contact Us: Reach out via email, phone, or WhatsApp.
-Provide Your Information: Include your 2name, email address, phone number, a description of the service, and the reason for the refund request.
- Supportive Documentation: We may require supporting documents, such as payment receipts or screenshots demonstrating service issues.
Payment Channels: Refunds may be issued in cash (within the UAE), via credit card, or through bank transfer.
Processing Time: Processing times vary by provider but are typically completed within 30 days of the purchase or contract date.
Proof of Purchase: Customers must provide a purchase receipt or any document proving payment when requesting a refund.
Work-in-Progress: If a partial payment has been made and the service has already commenced, the customer cannot request a refund, as the terms were agreed upon and work is already underway.
We will review your refund request as soon as possible and notify you of our decision via email or WhatsApp.
Upon approval, the refund will be credited back to the original payment method within 14 days.
This refund policy does not apply to:
Consumed Services: Refunds are not available for services already rendered, such as consulting or completed design phases.
Digital Products: Refunds are not available for digital products, including websites and e-commerce stores.
Third-Party Fees: Advertising platform fees (e.g., Google/Meta ad spend) and other external service costs are non-refundable.
Customized Services: No refunds are available for bespoke services created specifically for your requirements.
We may update this Refund Policy from time to time. Any material changes will be communicated by posting the updated policy on our website.
