Terms of Refund: You can request a service refund in the following cases:
If We Are Unable to Provide the Service: If we are unable to provide the service to you for any reason, we will refund the full amount paid to you.
If You Are Not Satisfied with the Service: If you are not satisfied with the provided service, you can request a refund within 3 days of the purchase date, providing convincing reasons to management. Management will resolve the issue. If unsuccessful, they will decide on the method of refund.
To request a service refund, please follow these steps: Contact Us: Reach out to us via email, phone, or WhatsApp. Provide Your Information: Provide us with your name, email address, phone number, a description of the service you want a refund for, and the reason for the refund request. Provide Supporting Documents: We may ask you to provide supporting documents, such as a payment receipt or screenshots of service issues.
Refunds can be issued in cash if you are in the UAE, or via credit card or bank transfer. The refund processing time varies by company, but it is usually within 30 days from the date of purchase or contract. The customer must provide a purchase receipt or other document proving the payment when requesting a refund. If a portion of the agreed amount has been paid and the service has begun, the customer cannot request a refund for the paid amount, as the terms have been agreed upon and the work has already begun.
We will review your refund request as soon as possible. We will notify you of our decision via email or WhatsApp. If your request is approved, we will refund the amount paid to the original payment method within 14 days.
This service refund policy does not apply to: Consumed Services: Refunds are not available for consumed services, such as consulting or design services. Digital Products: Refunds are not available for digital products, such as websites and online stores. Advertising Platform Fees and Other Services. Customized Services: Refunds are not available for custom services created specifically for you.
We may update this service refund policy from time to time. We will notify you of any material changes by posting the updated service refund policy on our website.
